Delete your Tipany account

Delete your account in the app

When the Tipany app is available, you will be able to initiate account deletion by following these steps:

• Open the Tipany app.
• Go to Profile.
• Select Settings.
• Select Account.
• Select Delete account.
• Review the information shown and confirm your request.

The exact menu labels may change before launch. The app will provide a clear and accessible way to initiate deletion.

Request deletion online

You may submit an account-deletion request using the form on this page. You may also email support@tipany.me from the email address associated with your Tipany account.

Please provide enough information for us to identify your account, such as:

• Your full name.
• Your Tipany username or Tipany ID.
• The email address or telephone number registered to your account.

Do not send your password, PIN, one-time password, complete BVN, complete NIN or payment credentials.

Submit a deletion request

Complete this form to request deletion of your Tipany account. We may contact you using the details associated with your account to verify that the request is genuine and authorised.

Verification and timing

Tipany may take reasonable steps to verify that the request is genuine and authorised. Tipany aims to completedeletion or anonymisation within 30 days after verification, except for information that must or may lawfully beretained as explained below and in the Privacy Policy.

We will confirm receipt of your request and notify you when it has been completed, or if we reasonably need furtherinformation.

What we delete or anonymise

Profile information, profile photographs and notification identifiers are deleted or anonymised within 30 days afteraccount closure, unless another retention category or legal obligation applies.Information retained after account deletion will not be used to continue providing an active account or for directmarketing.

Information we may retain

Account closure does not require the immediate deletion of KYC, transaction, accounting, fraud-prevention, disputeor regulatory records that Tipany or a financial-service provider must retain.

Tipany’s normal retention periods are:

• KYC and identity-verification records: at least five years after the later of the relevant transaction or accountclosure, or longer where law, a regulator, an investigation or a legal claim requires.
• Transaction, wallet and payment records: at least five years after the transaction or account closure, or longerwhere law, a regulator, an investigation or a legal claim requires.
• Accounting and tax records: six years from creation, subject to any longer legal requirement.
• Dispute and legal-claim records: normally six years, or until the matter and any relevant limitation period,investigation or enforcement process has ended.
• Security and access logs: 12 months, unless required longer for an investigation, security incident, legal claim orregulatory requirement.
• Backups: removed through the normal backup-rotation cycle and protected from routine use. Informationrestored from backup remains subject to the original deletion request.

When a retention period expires, Tipany deletes, anonymises or securely isolates the information unless it must bekept for a lawful reason.
For more information, read the Tipany Privacy Policy, particularly Sections 9 and 10.

Before submitting your request

If your account has an available balance, pending transaction, wallet restriction or unresolved dispute, contact support before submitting your request. Tipany or the relevant regulated financial-service provider may need toaddress that matter and retain related records even after account closure.

If available, download any account or transaction information you wish to keep before deletion is completed.

Need help?

For account deletion and general support, email support@tipany.me.

For questions about your personal information or privacy rights, email privacy@tipany.me.

Tipany Technologies Ltd
CAC number: RC 8861879

Registered office: Pathfinders Garden, Ubonukam Onicha, Mbaise, Imo State, Nigeria

Operations address: c/o Memose, 11 Unity Street, Ogudu Orioke, Ogudu, Lagos, Nigeria